For New Orders:
1-877-6PETNET (673-8638) - press option 1 (Toll Free in U.S.)

Customer Service Inquiries:
Monday - Friday: 11:15am - 6:30pm (EST)
1-631-418-8508 (for fastest response please email us using one of the links below)




info@petnetdirect.com
if you have questions about our products or our company.
orders@petnetdirect.com
if you have questions about an order you have placed.
help@petnetdirect.com
if you have experienced technical difficulties with our website.
feedback@petnetdirect.com
if you would like to send us feedback about our site or send us a suggestion, we would love to hear from you!



PetNetDirect.com
36-09 20th Ave
Astoria, NY 11105

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

Any shipping cost you incur to return the product to us will not be refunded.

There is a $3 per item restocking fee for all returned items.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Food, Treats or any edible items due to health reasons. Please make your selections carefully.

All original shipping materials must be retained including any packaging material.

Please email images of damaged shipment/products to info@petnetdirect.com

PetNet Direct
400 Returns RD
Wallingford, CT 06494

Please note you must speak with a PetNet Direct representative before returning any products. If you fail to do so your credit will not be processed.